Terms & Conditions

1. Terms of Service

• Upon agreement of works, an estimated start date will be agreed. This date is indicative only and may be revised due to unforeseen circumstances. CityCorp Estates shall not be liable for delays caused by supplier shortages, adverse weather, customer unavailability, or any other external factors beyond our control.
• Quotations are subject to clerical accuracy. CityCorp Estates reserves the right to correct errors without obligation to honour misquoted prices or specifications.
• Only items and services explicitly listed in the quotation are included. Any additions or amendments must be agreed in writing and will incur additional charges.
• All communications that affect the scope of works must be confirmed in writing. Verbal instructions or informal messages are not contractually enforceable. Only written communications from official CityCorp Estates email addresses shall be considered binding.

2. Planning Process

• Customers must disclose any relevant site restrictions (e.g. listed status, conservation area, access limitations) prior to quotation acceptance.
• Customers are solely responsible for obtaining all necessary planning permissions, building consents, and regulatory approvals. CityCorp Estates shall not be liable for delays, fines, or remedial costs arising from insufficient or incorrect permissions.
• By signing the quotation, the customer confirms that all required consents have been obtained.

3. Products and Materials

• All goods provided are new unless otherwise stated. Availability is subject to supplier stock; substitutions may be offered and charged accordingly.
• Minor colour or texture variations due to manufacturing processes are not considered defects.
• Customers must notify CityCorp Estates in writing of any specific regulatory or accessibility requirements (e.g. TMV2 compliance) prior to quotation. CityCorp Estates shall not be liable for non-compliance if such requirements are not disclosed.
• CityCorp Estates accepts no responsibility for the performance, compatibility, or installation outcome of customer-supplied products. Installation of such items is undertaken at the customer’s own risk and may incur additional charges.
• At our discretion, some items may not be eligible for return/refund (e.g. tiles, bespoke items, previously fitted items). Restocking charges may apply.

4. Services

• In relation to kitchen or bathroom installations, plastering, building alterations, plumbing, and electrical works are charged separately, as detailed in the quotation or installation instructions.
• Any changes, cancellations, or removals of these services after contract signing may incur additional charges, including but not limited to contractor fees, material costs, and scheduling impacts.
• CityCorp Estates shall not be liable for delays or cost increases resulting from such changes, and reserves the right to reissue the quotation or suspend works until revised terms are agreed in writing.
• Works not included in the quotation will not be provided without an additional cost.
• CityCorp Estates shall not be liable for delays, damage, or additional costs arising from pre-existing structural, plumbing, or electrical issues discovered during works. Any remedial work required will be quoted separately.
• This agreement assumes uninterrupted access to a safe working environment, including lofts, basements, and service zones. If access is restricted, unsafe, or interrupted by the customer or third parties, CityCorp Estates reserves the right to suspend works and charge for lost time or rescheduling.
• CityCorp Estates installation teams will not collaborate with unknown tradespersons or DIY participants during installation.
• Additional space inside the premises may be required for tools and storage.

5. Installation Work Practices

• Protective sheeting will be applied where appropriate. CityCorp Estates is not liable for incidental dust, dirt, or disruption inherent to building works.
• Tiles and coverings will be applied only to visible areas unless otherwise specified. Excess materials are non-refundable.
• Standard plasterboard will be used unless moisture-resistant or fire-rated boards are requested in writing prior to quotation.
• Suitability of existing flooring and walls will be assessed at contractor discretion. Additional works may be required and quoted separately.
• Acceptable tolerances for materials (tiles, plaster, timber, grout, silicone) are defined by British Standards. Aesthetic preferences not explicitly agreed in writing are excluded from liability.
• Pipework will be installed in push-fit polybutylene unless otherwise agreed. Non-standard fittings will incur additional charges.
• Utility disruptions (water, electricity, heating) may occur during installation. CityCorp Estates will minimise impact but accepts no liability for temporary loss of service.
• A working WC will be provided at night whenever possible. Daytime access may be disrupted.
• Changes to common work practices must be requested in writing before installation begins. Late changes may incur delays or additional charges.
• CityCorp Estates shall not be liable for product deterioration due to poor ventilation, excessive humidity, or environmental conditions not disclosed prior to installation.

6. Warranty Terms

• A 12-month warranty applies to products and workmanship supplied by CityCorp Estates, commencing from the final day of installation.
• Warranty covers defects arising from normal domestic use and excludes damage from misuse, modification, chemical exposure, poor maintenance, or environmental factors.
• Where products are discontinued, CityCorp Estates may offer a comparable replacement at its sole discretion.
• Manufacturer warranties may extend beyond 12 months but exclude labour costs, which are chargeable.
• Warranty claims may require inspection by CityCorp Estates or an appointed third party. Refusal to allow inspection voids the warranty.
• CityCorp Estates may offer discretionary support with manufacturer claims after the 12-month period.
• Existing building faults that affect the final result are excluded from warranty coverage.
• There are no other remedial options available under our guarantee. This guarantee does not affect statutory rights.

7. Warranty and Remedial Work

• Warranty work within 12 months is free of charge for covered items only.
• Additions or changes during the warranty period may be chargeable.
• Remedial work due to misuse, third-party interference, or external factors is chargeable.
• Emergency work will be scheduled as soon as reasonably possible, subject to availability.
• Evidence from qualified third parties may be requested to support claims, at the customer’s expense.
• Remedial work is limited to directly affected areas. Continuity of materials or surfaces does not extend liability.
• CityCorp Estates reserves the right to appoint third-party contractors for remedial work.

8. Cleaning and Maintenance

• Customers must follow manufacturer and showroom cleaning guidelines to maintain warranty validity.
• Abrasive cleaners, bleaches, and excessive heat (>60°C) must be avoided.
• Silicone, grout, and sealants are wear-and-tear items and are excluded from warranty.
• Drainage components must be cleaned regularly to prevent blockages. Neglect may void warranty coverage.
• Lighting components (e.g. bulbs) are the customer’s responsibility.
• If cleaning or maintenance information is missing, customers should contact CityCorp Estates for guidance.

9. Liability Limitations

• CityCorp Estates accepts no liability for damage or malfunction of reused or relocated items not originally supplied.
• Decorative finishes, tiling, and painting adjacent to installation areas are excluded from scope unless explicitly quoted.
• CityCorp Estates shall not be liable for aesthetic outcomes not agreed in writing.
• Total liability under this agreement shall not exceed the total value of the quotation, excluding liability for death or personal injury caused by negligence.
• CityCorp Estates shall not be liable for failure to perform any obligation under this agreement due to events beyond its reasonable control, including but not limited to natural disasters, pandemics, strikes, or government-imposed restrictions.

10. Site Access, Unforeseen Works & Health and Safety

• Full access to electricity, water, and functioning kitchen and bathroom facilities is required throughout the duration of works.
• A copy of the front and rear door keys may be requested prior to commencement to ensure uninterrupted access and scheduling.
• Restricted access during works: During the installation or refurbishment of any area within the property—whether occupied or unoccupied—those spaces must remain unused until all works are fully completed. The only exception is the use of a toilet, where safe access is maintained and agreed in advance.
  Unauthorised entry or use of areas under construction poses significant health and safety risks and may result in damage to fittings, materials, or unfinished works. CityCorp Estates accepts no liability for injury, harm, or property damage resulting from occupants or third parties accessing active work zones. The customer shall be fully responsible for any damage caused to fittings, materials, or installations due to premature use, interference, or failure to restrict access.
• All unforeseen or additional works will be quoted separately. If required to continue listed tasks, CityCorp Estates will inform the customer and issue a quotation. If no response is received within 24 hours, CityCorp Estates may proceed with the necessary works.
• If the customer uses their own contractor, works must be completed within 48 hours of notification. Delays caused by third-party contractors may result in compensation payable to CityCorp Estates.
• All unforeseen or additional works must be paid within 7 days of completion.

11. Payment

• Payment schedules are outlined in the quotation. Late payments may delay works and incur interest or administrative fees.
• All goods remain the property of CityCorp Estates until full payment is received, including extras. CityCorp Estates reserves the right to recover or remove any goods not paid for in full, including installed items, where legally permissible.
• Customers experiencing financial difficulty must notify CityCorp Estates immediately to discuss alternative arrangements.
• In the event of a non-critical issue, customers may request to withhold up to 10% of the final payment, subject to written agreement with CityCorp Estates. This retention must be proportionate to the outstanding matter and may not be used to delay payment for unrelated completed works.
• Dispute Resolution: Any disputes must be raised in writing within 14 days of the issue arising. CityCorp Estates will respond within a reasonable timeframe and may propose mediation if resolution cannot be reached promptly. If the customer fails to engage in the resolution process or respond within 14 days of CityCorp’s written reply, CityCorp Estates reserves the right to initiate debt recovery proceedings. All associated costs, including legal and administrative fees, will be passed to the customer.

Last updated: August 2025